Luzbei Palomino is the Founder of Small Biz HR Consulting. She helps women running teams of eight or more stop being the person every decision runs through. Most founders think the fix is better SOPs. It isn't. If every decision still routes back to you, no document will save you. You don't have a people problem, you have a who-decides-what problem. Her method works level by level: the CEO first, then each layer of leadership, getting clear on what's theirs to decide and what they can handle without checking in. She calls the result Scale-Ready People Infrastructure™. The owner is no longer the bottleneck. Luzbei acquired Small Biz HR Consulting in 2024 as a traditional HR firm, then watched clients stay buried in the weeds even with the admin HR handled. That was the tell. The problem was never the paperwork. It was who got to decide what. So she moved the firm from HR administration to people-ops strategy. She'd already lived it: the business she built 14 years ago now runs with ten employees and an operator in place, without her. She writes on why scale is a decision-rights problem, not a hustle problem.
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