Make Client Experience Your Most Powerful Revenue Strategy

The Ops Shop designs the fluid operations, remarkable client experience, and unshakeable reputation it takes to become the business people Would Recommend.

Get 50% Off The Would Recommend Business Audit + Strategy Call (Regular $194)

T&Cs: Valid for first-time bookings only. Cannot be combined with other offers.

The Would Recommend Business Audit + Strategy Call

Most founder-led businesses don't need more marketing to hit their next level; they need their operations, client experience, and reputation working as one system. The Would Recommend Business Audit shows you exactly where the gaps are, and the 30-minute strategy call turns those findings into your next big decisions. You leave knowing exactly which zone your business is sitting in, what's quietly costing you the growth you're after, and where to point your next quarter.

From Scattered to Unified

Nikki turns a business's experience drivers (standards, journey, customer) into one unified force clients want to buy from.

Return by Design

Nikki the client experience that turns one-time transactions into emotional connections, so clients come back on purpose.

Best to Best Known

Nikki helps engineer a reputation that outgrows the founder, so the business fills rooms and closes deals without her in them.

Reviews from Happy Entreprenista’s

Her great sense of humour and her ability to pivot with whatever new issues came up that week made it great from start to finish. She took my random ideas and turned them into concrete next steps and plans.

1/3

Natalia K

Founder, On Point Agency

She sees the big and small pictures, and looks at the whole, including the human she's working with, to unlock what works best and easiest.

1/3

Crystal A

Founder, Word Magic

We've been burned in the past with our investments; it made us a bit jaded when trusting other people. But Nikki is the real deal. We really appreciate her patience and hard work; she is a wonderful asset to any team

1/3

James & Erica C

Founders, Zero Shortcuts Training

A Message from Jessica Eaves Mathews, Co-Founder

As a fellow woman entrepreneur, I understand the challenges and dreams behind your business. My goal is to give you peace of mind by protecting your brand, content, and innovations—now and as technology evolves. With 30 years of legal experience, I’m here to help you navigate trademarks, copyrights, and AI law, so you can focus on growing your unique business with confidence.

A Note from Nikki McKnight

I've always been obsessed with the same question: why do some businesses inspire people to talk about them, while others just sell things. Turns out the answer has almost nothing to do with marketing and almost everything to do with the experience someone has from first click to final referral. I built The Ops Shop because I kept watching brilliant founders pour their energy into ads and content while the actual bottleneck (the operations, the client experience, the reputation strategy) sat backstage unattended. My work lives at the intersection of the messy backend and the memorable frontend, where standards, journeys, and referrals stop being accidents and start being architecture. I believe client experience is your most powerful revenue strategy, and that a great business shouldn't fall apart the moment its founder takes a Tuesday off. My mission is to help founder-led businesses become the ones their industry Would Recommend without the founder having to be the whole business